It has just come to my attention that my dear, dear friend MM had a nightmare experience with Veriz0n last night. I don't know the exact details, but it involved trying to speak to a live human (as opposed to a dead one?) versus their agonizingly frustrating button pushing, say this or say that, automated system from the depths of hell. So that no one has to suffer this headache I provide to you, via ProfPan, via this here website, the keys to beating the impersonal automated customer dis-service systems. POWER TO THE PEOPLE!
Careful, now. As a newly christened "Verizon Business" employee, I'm already emotionally fragile. Having to deal with our other corporate companions is going to be ... interesting.
Posted by: Rob on January 18, 2006 11:30 PMFor the patient, just saying nothng and waiting usually works too.
Posted by: Brian theRed on January 19, 2006 09:56 PMOuch. My experience with them goes back to when they were known as GTE. They could change their name a thousand times and I'd still recognize them by their crappy customer service.
Posted by: juli on February 15, 2006 11:58 PM